FAQ

Orders & Payment

All customers must be 18 years or older!

Our product catalogue includes items that are intended for adults only. To make a purchase, customers must be at least 18 years old. By placing an order with us, you confirm that you are over 18 years old and agree to these terms. Please note that these terms and conditions apply to all orders placed on our website, and your order will be subject to these terms and conditions. By making a purchase with iDevilDesires, you acknowledge that you have read and understood these terms and conditions and agree to abide by them.

Information about Gift Cards

Gift Cards purchased from us are valid for one year from the date of purchase. When a customer purchases a Gift Card, it will be delivered by email and will include instructions on how to redeem it at checkout. Additionally, our iDevilDesires Gift Cards do not have any extra processing fees.

What forms of payment do you accept?

We accept several payment methods including Visa, MasterCard, American Express, ApplePay, and Paypal.

Can I change my order?

Customers may make changes to their order within 24 hours of placing it. To do so, the customer must contact us via email or messenger and provide their order number along with the requested changes.

Production time?

All our products are handmade and made to your order, so production time takes 2-3 days, in-stock items typically ship out 1-2 business days after the order is placed.

How do i make an order?

To purchase a product, simply click on the item you're interested in and add it to your cart. Next, follow the straightforward checkout process to complete your order.

How do I take measurements correctly?

Please note that our sizes do not correspond to standard clothing sizes. We recommend referring to the size chart provided in each listing before making a purchase. When taking measurements, please ensure that you are measuring your naked body accurately. For thigh measurements, it is important to measure the standing thigh tightly, using a measuring tape that is adjusted to the level of tightness that you would like your thigh cuff to have, in order to prevent it from slipping off. If you are uncertain about which size to choose, please feel free to contact us with your measurements, and we will assist you in selecting the right size.

Product & Guarantee

Where are the products made?

At iDevilDesires, we take great pride in the fact that all of our products are meticulously handmade in Ukraine. Our team of skilled craftsmen possesses over 15 years of experience in the leather industry, and their expertise is reflected in the exceptional quality of our products. We are committed to using traditional techniques and the finest materials to create unique, beautiful designs that our customers can enjoy for years to come.

Guarantee?

We are dedicated to providing exceptional quality and craftsmanship in every iDevilDesires product, and we stand behind our commitment with a one-year guarantee. In the unlikely event that you experience any issues with your product, we are happy to offer a replacement or repair service as quickly as possible. Simply contact us at idevildesires.com, and we will take care of the rest.

What materials do you use?

At iDevilDesires, we take pride in using only the finest quality full-grain leather to create our products. Our selection process involves carefully choosing the highest-grade hides, as we believe that the quality of leather is a crucial factor in determining the overall quality of our designs. We are committed to ensuring that our products are crafted with the best possible materials to meet the highest standards of excellence.

Order packing?

We take great care in packaging every order with our signature black brand box, and accompanied by a postcard. When placing an order, you have the option to include a personalized message for the recipient on the card. We believe that attention to detail in every aspect of our service contributes to the overall exceptional experience of our customers.

Shipping

Repeated shipping terms:

- In the event that a customer is unable to pick up their parcel within the specified time and it is returned to us, the customer will be responsible for the cost of the second shipment. Once payment has been received, we will resend the order to the customer. However, if the customer does not wish to pay for the second shipment, we will issue a refund of 50% of the order total. We strive to provide our customers with the best possible service and value, and we appreciate your understanding in this matter. If you have any questions or concerns, please do not hesitate to contact us at idevildesires@gmail.com

Do I have to pay duties and taxes?

Please be advised that any duties and/or taxes associated with your order will be the responsibility of the customer. Please note that we have no control over these charges and cannot determine their amount. We recommend that you contact your local customs office or taxation authority for further information before placing your order to avoid any unexpected fees or delays.

How long will it take my package to arrive?

The delivery of your order, handled by either UPS or DPD, typically takes between 7-12 business days depending on your location. We strive to ensure that your order is delivered in a timely and efficient manner, and we work with reputable carriers to provide our customers with reliable shipping options. Please note that delivery times may vary based on location, customs, and other factors beyond our control.

How much does shipping cost?

We are pleased to offer free shipping for all of our orders, which are handled by either UPS Express, FedEx DPD. We believe in providing our customers with the best possible shipping options to ensure that their orders are delivered quickly, securely, and with the utmost care. You can trust that your order will be shipped using reliable and efficient carriers, allowing you to enjoy your new product with peace of mind.

When will my purchase ship?

At iDevilDesires, we understand that receiving your new product quickly is important to you. That's why we strive to have a fast production time of 2-3 days for all of our handmade products that are made to order. For in-stock items, we typically ship out within 1-2 business days after the order is placed, so you can enjoy your new product as soon as possible. We are committed to providing exceptional service and timely delivery for all of our customers.

Where do you ship to?

We are pleased to offer worldwide shipping options for all of our products, including express shipping via UPS Express or DPD. We take great care to package your order discreetly and securely, and we will deliver it to the location that is most convenient for you. Whether you are located near or far, you can trust that your order will be carefully handled, shipped and delivered wherever is most convenient for you in discrete package!

Returns

Return and refund of a product is possible if:

Due to our mistake, the customer was given the incorrect item.

- If a product has a defect, the customer should inform us individually and provide photographs as confirmation within seven days of receiving it.
The customer was given an item in a different color due to our error.

- If the customer encounters any of the above-mentioned issues, they must notify us and provide photo evidence within seven days of receiving the product.

- If we agree that the product is faulty or incorrect, we will provide a refund for the item. The customer must return the item in its original packaging, with no damage, to receive a refund. In this case, iDevilDesires will cover all shipping and tax costs.

Return is impossible if:

- The product has already been used by the customer.

- The product is a customized item with engraving.

- The product is a leather lingerie / leather harness, and due to hygiene reasons, we cannot accept returns.

If the product does not fit the customer properly, iDevilDesires can exchange it according to our terms of exchange. However, this does not apply to catsuits/bodysuits. Please note that if a customer orders two or more products, we will only offer a refund for faulty or incorrect items.

Exchange

Exchange of a product is possible if:

If a customer receives an item in the wrong size due to their mistake, they are responsible for all associated costs, including shipping and taxes. Conversely, if iDevilDesires makes an error and sends an item in the wrong size or color, we will cover all costs, including shipping and taxes. In either case, the customer must notify us of the issue within seven days of receiving the product and provide photographic evidence to confirm the problem. Once we receive the product and verify that it is undamaged, we will promptly produce a replacement in the correct size or color.